How can I pay my Parking Charge Notice (PCN)?
Payment can be made by cheque, postal order or in cash in the post to:
Corporate Services (Parking Management)
P.O. Box 26
HEREFORD
Herefordshire
HR4 8ZS
We recommend that cash is sent by registered post.
Alternatively you can pay by credit or debit card online.
I have received a Parking Charge Notice (PCN) and I don't think I should have
If you feel that a parking charge notice has been issued to you incorrectly then please contact us by email at appeals@cspmparking.co.uk or in writing to:
Appeals Department
Corporate Services (Parking Management)
P.O. Box 26
HEREFORD
Herefordshire
HR4 8ZS
We will acknowledge receipt of your appeal within five working days and you will receive an appeal decision within 14 working days. Appeals must be made in writing within 28 days of the date of issue of the PCN. Whilst we are considering your appeal charges will be put on hold pending the outcome of your appeal. A further period will be allowed for the discounted payment should your appeal not be upheld.
You have declined my appeal, can I appeal against your decision?
You will have been given a ten digit code for use with the Parking on Private Land Appeals Service (POPLA) with our letter declining your appeal. You may be able to appeal to POPLA on the following grounds:
The vehicle was not improperly parked: e.g. that the vehicle was not parked where stated on the parking charge notice; that you believe you were still within the time you paid for parking, that your paid parking ticket was clearly displayed or that the conditions were not properly signed.
The parking charge exceeded the appropriate amount: e.g. that you are being asked to pay the wrong amount for the parking charge or that the charge has already been paid.
The vehicle was stolen: e.g. that the vehicle was improperly parked after being stolen. However, the fact that someone else was driving your vehicle, for example a family member, friend or colleague, is not in itself a valid ground for appeal. The fact that you told the driver that they could only use your vehicle on condition they did not get any parking charge notices is not valid grounds for appeal.
I am not liable for the parking charge: e.g. that you had sold the vehicle before, or bought it after, the alleged improper parking. However, the fact that you had paid to park the vehicle in the first place (even if, for example, the paid parking ticket was not clearly displayed) is not in itself valid grounds for appeal.
You cannot appeal against the parking charge notice on the grounds of mitigating circumstances.
For more information on whether you can appeal through POPLA you can visit www.popla.co.uk.
There is an unauthorised vehicle parked in my space, can you help?
Please visit Make a Report to find out more.
How can I contact you?
You can contact us by email at info@cspmparking.co.uk or in writing at:
Corporate Services (Parking Management)
P.O. Box 26
HEREFORD
Herefordshire
HR4 8ZS
Visitors to our offices are strictly by appointment only.
Please note: we are unable to discuss specific parking appeal enquiries on the telephone – all calls are recorded for security and training purposes.
Please note: CSPM has a duty of care to ensure that both frontline parking officers and office based staff are not at any time treated disrespectfully. The company will not tolerate abusive, intimidating or aggressive behaviour in any form. We operate a zero tolerance approach and will take legal action under the Public Order Act on every occasion. All calls are recorded for training and security purposes.